Special Order Items/Cancellation Policy/Returns/Refunds
Under no conditions can an order be cancelled or refused without prior authorization from R G Enterprises, Inc. By using this site you fully understand that many items are special order and can take anywhere from 3-6 months to produce and receive in the United States if not longer at times. If approved all items must have RMA# attached and a 25% restocking fee will be charged to the customer. All cancelled orders that have not shipped will incur a 15% cancellation fee, no exceptions.
All returned products must be in their original resalable condition and unopened, with all original documentation, boxes, etc. Refused packages are subject to outgoing and return shipping charges as assessed by the shipping courier regardless of whether the website shows the items as "free shipping." All returns are subject to a 25% restock fee. If you wish to return a product for any reason you must email autornd@gmail.com prior to sending your package back and we will provide you with a return authorization number. This RMA# should be clearly visible on the outside of the box. This enables our shipping department to identify your package so we can expedite any credit you may have coming. Any package shipped to us without this RMA# will not be accepted. There are no returns on used parts, opened items, closeouts, or special order items. All returns must be received here within 30 days of the date of your original invoice.
Domestic orders cancelled within 1 week after purchase prior to a shipping label being produced are subject to a 15% cancellation fee on refunds. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the products, our return policies will apply if you return them or refuse shipment. You cannot cancel SPECIAL ORDER ITEMS. Special order items are items that are not inventoried by us at our location in Fremont, CA.
LABOR SERVICES LATE , CANCELLED, OR RESCHEDULED APPOINTMENTS:
All appointments require a 50% non refundable deposit based on the labor time required once the appt date has been chosen. Any changes to the appt must be notified 4 days in advance ~ 96 hours so we have enough time to fill the slot. Please keep in mind that fees will be incurred if you are late for your appointment.
Appointments can be rescheduled at no cost with a 96 hour notice. If rescheduled in less than that time the deposit will be forfeit as will all cancelled appointments. This will be deducted from the installed and parts package. A restocking fee will be assessed to any products purchased in the package as well if a refund is requested.