All claims for shortages or defective products must be made within 7 days after receipt of goods. If your order doesn't arrive after you receive a tracking email that shows your order as being delivered you must notify us within 7 business days or no credit will be issued for your missing order. Any authorized refund will be issued by the same method that payment was made. The product must also be inspected and return authorized prior to any refund being issued. We will normally ship UPS or Fed-Ex unless otherwise advised. These methods are both insurable and trackable for your protection. IF YOU ASK US SPECIFICALLY TO NOT INSURE THE BOX, DECLARE IT FOR A LOWER VALUE, OR YOU ASK US TO USE A CARRIER THAT DOES NOT PROVIDE INSURANCE AND THE PRODUCT ARRIVES DAMAGED OR DOES NOT ARRIVE AT ALL THEN YOU WILL NOT RECEIVE ANY REFUND OF ANY KIND, PERIOD! THE ONLY CASE YOU MAY RECEIVE A REFUND IS IF BY CHANCE WE HAPPENED TO GET THE PACKAGE BACK IN ITS ORIGINAL RESALEABLE CONDITION.
All products carry the manufacturer's warranty, which varies on a per-product basis. If you wish to return a product for a manufacturers warranty you must first contact us at firstname.lastname@example.org and get an RMA. You will then be required to ship the item back to RG Enterprises, Inc or direct to the Manufacturer. All warranty and return freight will be paid by the customer, RG Enterprises, Inc. will not pay any return freight costs.
The warranty process of your product can take from 2 weeks to 3 months depending on the manufacturer. If the manufacturer approves the claim, it is up to their sole discretion (or provided manufacturers warranty coverage) if the product will be repaired, replaced or if a full refund will be provided. If you cannot wait for the warranty process to be completed and need a replacement part immediately, you may at any time purchase a replacement product from us. We will not ship a replacement part unless payment for the part is collected or a credit from the manufacturer has been received.
By accepting a package sent to you from RG Enterprises, Inc. or any of it's affiliated warehouses, you are agreeing to be responsible for any and all duties, customs, taxes, tariffs and any other fees imposed by your country (if there are any). RG Enterprises, Inc. maintains no liability for these fees as they are your responsibility. In the event that you fail to pay all of these charges, and the receiving Country is unable to collect these fees from you, RG Enterprises, Inc. will immediately charge you for these fees plus a 10% service charge if the order was paid via credit card or demand payment from you for these fees and pursue legal action to recover these fees. An invoice reflecting these fees will also be emailed to you upon charging your card, assuming you have provided us your email address. RG Enterprises, Inc. will in-turn pay the Country in question the fees imposed. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company.
There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility. There is an additional $25.00 fee that our bank imposes on us for every returned check. So each returned check to RG Enterprises, Inc. will cost you $50.00 extra and we will absolutely pursue its collection to the fullest extent of the law.
Most of the items sold through RG Enterprises, Inc. are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use. RG Enterprises, Inc. is not responsible for any damage any product we sell may cause to you, anyone with relation to you, your vehicle, other vehicles or persons, or anything else.